Quality Assurance

Our Commitment to Quality

At PT Metal One Steel Service Indonesia (MOSSI), quality is the foundation of our operations. Guided by international standards such as ISO 9001 and ISO 14001, we are committed to consistently delivering high-quality steel products that meet customer expectations and support the automotive industry in Indonesia.

We implement strict quality control measures, continuous improvement, and sustainable practices to ensure that every product and service reflects reliability, precision, and excellence.

Quality Policy

We are committed to continuously improving quality to deliver high-standard products and achieve the highest customer satisfaction.

MOSSI also contributes to the growth of Indonesia’s automotive industry by ensuring continuous quality enhancement and providing reliable products to our customers.

(Source: Quality Policy Statement, April 2024)

Quality Targets FY-2024

Qualitative Targets

• Attain customer satisfaction by maintaining high-quality standards.
• Continuously improve procedures to avoid “IZAI” (wrong material deliveries).
• Reduce aged/obsolete inventory.

Quantitative Targets

• Limit external customer claims to ≤ 4 cases per year.
• Achieve ZERO cases of “IZAI” (wrong material delivery).
• Reduce aged inventory (>120 days) to less than 3% of total stock (excluding low usage parts and new model trials).

(Source: Quality Target FY-2024, April 2024)